STORE INFORMATION & COVID-19 UPDATES




Below you'll find the latest MAC store information, including the precautions we’re taking to keep our consumers and Artists safe during COVID-19. CLICK HERE TO FIND YOUR CLOSEST MAC STORE.



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To our M·A·C Family,

Beginning Thursday, 5th November 2020, we are once again putting down our brushes and closing our M·A·C stores in England, in addition to Wales and Ireland. The health and well-being of our Artists, consumers and community is our top priority and will always come first.

While we can’t see you in person, you can still shop online with free delivery,
90 day returns and Buy Now, Pay Later with Clearpay.

Until we can be together again, stay safe and stay in touch at @MACCOSMETICSUK

Love,

Your M∙A∙C Family


SELECTED STORES ARE OPEN!

Rest assured, we’re following local guidelines and taking extra precautions to ensure
the health and well-being of our customers, Artists and community.

All our in-store Artists
are wearing masks

Each store is being cleaned and sanitized every day

We are maintaining social distancing measures

Hand sanitisers are available for all

Makeup applications are
currently suspended

Self-sampling is
currently suspended

PREFER TO SHOP ONLINE?
IT’S EASIER THAN EVER

GET PRO ANSWERS
TO ANY QUESTION

Connect directly with a M·A·C Artist
on video or messenger using Live Chat or Video Chat.

LET'S CHAT

TRY ON SHADES
AT HOME

With Virtual Try-On, swipe
on 200+ shades
anytime, anywhere.

TRY VIRTUAL TRY-ON


FAQ'S



1HOW MANY PEOPLE WILL BE ALLOWED INTO YOUR STORE AT ANY ONE TIME?

Your health and safety are our #1 commitment. To maintain social distancing requirements, we ask all customers stay 2 metres apart when visiting our stores. Depending on the size of the store you visit, the number of guests allowed inside will be limited at any given time.

Rest assured, we are following local health guidelines and taking extra safety precautions to help protect you. To learn more about what we’re doing to keep you safe in stores, CLICK HERE.

2WILL PEOPLE HAVE TO QUEUE TO GET IN?

Your health and safety are our #1 commitment. To maintain social distancing requirements, we are asking all customers stay 2 metres apart when visiting our stores. Depending on the size of the store you visit, the number of guests allowed inside will be limited at any given time.

Rest assured, we are following local health guidelines and taking extra safety precautions to help protect you. To learn more about what we’re doing to keep you safe in stores, CLICK HERE.

3WILL PEOPLE BE ALLOWED TO TRY PRODUCTS?

Your health and safety are our #1 commitment. In an effort to be extra-cautious, we have temporarily suspended all instore product trials and services but hope to safely resume these in the near future.

In the meantime, our expert Artists are available to consult and answer any questions. We also encourage you to try our Virtual Try-On, which allows you to instantly sample a range of curated looks without actually applying products.

4ARE YOUR STAFF WEARING FACE MASKS?

All staff will be wearing masks. Your health and safety are our #1 commitment. We want to assure you that we’re following local guidelines and taking extra precautions. Social distancing measures and hygiene protocols are in place. All customers will be asked to use our hand sanitizers upon entering and leaving our store. Plexi-glass screens have been fitted to all cash-desks, and we accept contactless cards, Apple Pay and credit cards. Cash payments are currently unavailable.

To learn more about what we’re doing to keep you safe in stores, CLICK HERE.

5 CAN I BOOK A MAKEUP APPOINTMENT?

Please note that all beauty services and makeup applications are temporarily suspended.

You can join us @MACCOSMETICSUK or SIGN UP TO EMAIL for the latest updates.

6 IS ONLINE SUPPORT STILL AVAILABLE TO CUSTOMERS?

As always, you can continue to shop your favourite products at MACCOSMETICS.CO.UK. Our Virtual Try-On lets you play with different lipsticks, eyeshadows & mascaras from wherever you are. You can also Live or Video Chat with one of our makeup Artists who are standing by to help with anything you need.

Gift wrapping is temporarily unavailable in order to assist with the efficiency of order packing at our fulfilment centre. We apologise for any inconvenience this may cause.