You can place orders through MACCOSMETICS.CO.UK or go to our FIND A STORE page to locate a MAC Cosmetics store near you. MAC is also available online at Arnotts.ie, ASOS.com, Beautybay.com, Brownthomas.com, Boots.com, Elyswimbledon.co.uk, Fenwick.co.uk, Flannels.com, Harrods.com, Houseoffraser.co.uk, Johnlewis.com. Lookfantastic.com, Next.co.uk and Selfridges.com
MAC Cosmetics takes great pride in producing the finest quality prestige makeup products. Consumers can be assured that by shopping at one of our authorised retail partners, they are purchasing genuine MAC products. Please speak to an Artist using our Live Chat functionality or call 0808 281 0230 if you have further questions.
Absolutely, we're known for them! CLICK HERE to book, or for more information on our online and in-store makeup services. 15-minute express services are also available for walk ins in store.
An order confirmation email will be sent out after your order is received. You can keep up to date with the status of your order by visiting our Track My Order page.
If you have not received a confirmation email within 24 hours or dispatch email within three working days after ordering, please check your junk/spam folder and any secondary email addresses you may have used before contacting us using our Live Chat functionality.
If you have placed your order for a next day delivery, confirmation and dispatch emails should be received on the same day.
You can keep up to date with the status of your order by visiting our Track My Order page.
The best way to keep up to date with the status of your order is to visit the Track My Order page. You can also click the link in your dispatch email, which you will receive as soon as your order has been dispatched from our warehouse.
Please note the courier may not post tracking information online for up to 24 hours after the order is dispatched.
Before you contact us, please read your order confirmation email to check the delivery option you have chosen. Please also check what time you made your order, as any orders placed after 12 noon will be classed as if they were placed the next day.
Please note that products purchased between 1st November 2023 and 15th December 2023 with a valid receipt can be returned up to 14th January 2024. You will have the usual 30 days to return orders placed from 16th December.
Products excluded from this are:
- Gift cards
- Booking Fees
- Personalised goods
This does not affect your statutory rights.
If for any reason you are not completely happy with your MAC purchase, simply return the unused products and we will refund your account for the amount of the purchase.
To return your online order to us free of charge, please:
- 1. Print and complete our returns note which can be found here:
- 2. Re-package your items safely, including the completed returns note
- 3. Follow the instructions on www.royalmail.com to receive your returns label
Alternatively, you can carry out your own return using a courier of your choice, but please note that any postage costs obtained via independent return will not be reimbursed. Return address: MAC Online Customer Services, Constellation House, 3 Kiteʼs Croft Business Park, Warsash Road, Fareham, Hants. PO14 4FL.
Products ordered online or in-store with a valid receipt can be returned or exchanged up to 30 days following their purchase date.
For more information about returns and refunds, please click here.
If you’re still unsure about how to return your item, please click here to contact us. Please include your order number with all enquiries.
Please allow 14 working days from the date we receive your return for your refund to be processed.
Unfortunately we do not offer exchanges. However, if you change your mind after receiving your order, you may return it and place a new order for the right item. Please note, the original product must be unused in order to get a refund.
Applying an Offer Code
- To successfully apply an offer code to your order, you will need to be signed into your online account with email address and password.
- Before entering your offer code, please fully read the Terms & Conditions associated with the offer/promotion, to ensure that your order meets the qualifying terms to be applied.
- Only one offer code may be used per order and offer codes cannot be used in conjunction with any other offers, including but not limited to sale items, new launches, gift sets, limited editions.
- NOTE: Offers cannot be applied to orders placed outside of the qualifying promotional dates. Any orders placed before the start, and after the expiry of the offer, will not qualify for the offer to be added.
- Please ensure you are signed into your account at the time of placing the order before entering the offer code.
- Check that your order does not contain any items that are excluded from the promotion. This includes, but is not limited to sale items, new launches, gift sets and limited-edition products. You can check site exclusions by clicking here.
- Please ensure that the offer code being applied is formatted correctly, e.g. be aware of capital letters and any special characters.
- If an offer does not appear to have applied to your order, please check your order qualifies before completing the transaction, as this will not auto-apply after checkout.
For over 30 years, Back-To-MAC, our sustainability initiative has recycled or recovered your used product packaging and, where possible, given the old plastic a second life. What cannot be recycled is converted to energy. Done with your MAC products? Return your clean, empty products in-store to recycle.
If you wish to cancel your order, you have 30 minutes after your order is confirmed to do so. However, as processing times can vary, please note that we cannot guarantee your order will be canceled when requested. In this case, you can return your unused item(s) for free - details of our returns process can be found here.
We advise you will need to contact us via one of the following:
- Phone - 0808 281 0230
Please ensure you have your purchase order number ready when contacting us.
We are sorry to hear you received the wrong product. Please contact us by clicking here and we will do our best to help you. Please include your order number with all enquiries.
We are sorry that your online order is not as expected. We’d like to help - click here to contact us. Please include your order number with all enquiries.
We are sorry to hear you received a damaged product. Please retain the box, packaging, and all contents, and contact us as soon as possible so we can remedy this for you. Please click here to contact us.
The easiest and fastest way to speak to an advisor is via CHAT LIVE, who will be able to assist you if you are experiencing problems ordering online. Alternatively, you can click here to contact us.
Whilst we can deliver to some addresses with our Mail Order service through Customer Services, MACCOSMETICS.CO.UK is unable to deliver to Southern Ireland, Channel Islands, Europe, and the rest of the world. We apologise for any inconvenience. To see if we deliver to your address, please CHAT LIVE with customer service or click here to contact us.
Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. We recommend speaking with an Artist using our Live Chat functionality, who will be happy to help find you a new favourite.
We are always looking for bright, energetic individuals to represent us.
Positions in our corporate offices or corporate field positions can be found on our CAREERS page.
To enquire about positions available in our corporate offices and corporate field positions, please send a cover letter and CV to:
Group Personnel Department
6 Mortimer Street
Your information will be reviewed by our Human Resources Department. Please understand that we can only respond if there is a position available that is suited to your qualifications. We wish you much success in your career pursuits and hope you will continue to visit us at MACCOSMETICS.CO.UK
To enquire about positions available at a MAC counter, please send a cover letter and CV to:
Group Personnel Department
6 Mortimer Street
Your information will be reviewed by our Human Resources Department. Please understand that we can only respond if there is a position available that is suited to your qualifications. We wish you much success in your career pursuits and hope you will continue to visit us at MACCOSMETICS.CO.UK.
Thank you for being a loyal MAC fan! We are always looking for bright, energetic individuals to represent us. To learn more, visit our CAREERS page. Please be advised that persons purporting to represent MAC have been offering fraudulent franchise opportunities on various websites. Please do not respond to any such solicitations and, if you are contacted directly regarding any such opportunities, please do not pay any money and immediately contact Copyright Agent c/o Legal Department at COPYRIGHT@ESTEE.COM.
Whether you have a beauty question or need a hand with your order, we're here to help.
Speak to one of our MAC Makeup Artists to get personalised, real-time product advise. You can speak to us on Live or Video Chat, text us on WhatsApp, or upload a photo, 7 days a week.
Order or technical question? Our order/technical chat is available 7 days a week too. Just follow the same process and click CHAT LIVE below to select your option.
We want all our customers to be happy with their purchase or service received. If there's something that you're not happy with, please so that we can try to put matters right.