Please note that according to information and guidance available from the W.H.O and medical experts, the risk of catching the virus that causes COVID-19 by touching cardboard or other shipping containers is low. Our products are produced and packaged under stringent quality control and safety procedures, with standard comprehensive hygiene and cleaning protocols in place across our manufacturing and distribution channels.
Orders placed with Clearpay or M·A·C Gift Cards or eGift Cards will be charged at the time of order placement. Orders placed with other payment methods will be charged at the time the order ships.
Item Availability / Temporarily Out of Stock
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please note that the actual delivery date of your order depends on the shipping method you select.
Please be assured that you will not be charged for any item until it is shipped, unless you are using Clearpay, a Gift Card or an eGift Card as your payment method. If for any reason you wish to cancel a backordered item prior to its shipment, please chat live and we will be happy to assist you.
Maximum Purchase Policy
We regret that we must limit orders to no more than six (6) units of any item with a maximum purchase of fourteen (14) units total per transaction and maximum of £5000 per customer. If using Clearpay as your payment method, your order must be less than £800. Orders exceeding these limits are subject to cancellation. If you have any questions please chat with us or via email and we will be happy to assist.
To redeem an offer code, simply enter your offer code in the text box marked "Offer Code" on the Billing page during the Checkout process.
When an offer code is accepted, it will be displayed on the Order Review page.
Please note that only one (1) offer code may be used per order. Promotional offers and discounts may not be applied to the purchase of M·A·C Gift Cards or eGift Cards except as otherwise noted.
The following methods are accepted for payment: American Express, Clearpay*, Discover, M·A·C Gift Cards or eGift Cards**, MasterCard, Visa, PayPal,
We're sorry, we do not accept CODs, Layaway plan, Personal Cheques, or Money Orders.
*Your order must be less than £800 to use Clearpay.
**Gift Cards may not be used as payment for M·A·C Pro orders.
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Payment Authorization Holds
When placing an order using a credit card or debit card, two transactions will be posted to your account.
• The issuing bank for your payment card will place a hold on the funds in your account in the amount of your purchase when an order is authorized. This action reserves the funds for the pending charge.
• You will subsequently be charged for the order which removes the funds from your account. The charge may vary from the amount of the authorization hold if items within the order are not shipped.
• If an order is cancelled, the authorization hold will be removed by the issuing bank. For details on the removal of authorization holds, please contact the issuing bank’s customer service. Because this process is specific to each bank, we regret that we cannot provide assistance with the removal of authorization holds.
With a M·A·C Account, you can check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get current information regarding your M·A·C Cosmetics Online orders.
For orders shipped within the UK & Ireland, when you click on the Order Status page, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order. Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
If you would like to cancel an online order after it has been placed, please contact us via chat within one hour of placement. We will do our best to accommodate your request. Once an order is processing, we regret that it cannot be changed or cancelled.
Occasionally, orders or parts of an order are cancelled for various reasons. Some reasons are:
- Item(s) are not available
- Difficulty in processing payment information
- Cannot ship to the address provided
- A duplicate order was placed
- By customer request
- Purchase limits have been exceeded
If your order is cancelled, you will receive an email to advise you. You will not be billed for any cancelled items. If you have questions about a cancelled order, please contact our Online Service Experts via chat or email.
At M·A·C, we understand how important security is to you. When you place an order at M·A·C Cosmetics Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government-approved encryption software. To find out more about SSL encryption software go to:
In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
- Internet Explorer 6.0 and higher
- Mozilla Firefox 3.0 and higher
- Safari 2.0.4 and higher