The best way to keep up to date with the status of your order is to visit the track my order page. You can also click the link in your dispatch email, which you will receive as soon as your order has been dispatched from our warehouse.

If you have not received a confirmation email within 24 hours or dispatch email within three working days after ordering, please check your junk/spam folder and any secondary email addresses you may have used before contacting us.

If you have placed your order with next day delivery, confirmation and dispatch emails should be received on the same day.

Please note the courier may not post tracking information online for up to 24 hours after the order is dispatched.

Chat Live to speak to Consumer Care.

If for any reason you are not completely happy with your MAC purchase, simply return the unused products and we will refund your account for the amount of the purchase.

To return your online order to us free of charge, please:

• If your order was placed before September 28th, 2026, please re-package your items safely, include the order number and follow the instructions on www.royalmail.com to receive your free shipping returns label.
• Orders placed on or after September 28th, 2026 - please process your return via our Returns Portal

Products ordered online or in-store with a valid receipt can be returned up to 30 days following their purchase date.

For more information about returns and refunds, please click here.

Only one offer code may be used per order and offer codes cannot be used in conjunction with any other offers, including but not limited to sale items, new launches, gift sets, limited editions.

NOTE: Before entering your offer code, please fully read the Terms & Conditions associated with the offer/promotion, to ensure that your order meets the qualifying terms to be applied. Offers cannot be applied to orders placed outside of the qualifying promotional dates. Any orders placed before the start, and after the expiry of the offer, will not qualify for the offer.

If you wish to cancel your order, you have 30 minutes after your order is confirmed to do so. However, as processing times can vary, please note that we cannot guarantee your order will be cancelled when requested. In this case, you can return your unused item(s) for free - details of our returns process can be found here.

Please Contact Us.

Please ensure you have your order number ready when contacting us.

We are sorry to hear that there is a problem with the product delivered. Please contact us by clicking here and we will do our best to help you. Please include your order number with all enquiries. If your product is faulty, please retain the box, packaging, and all contents.

While we truly appreciate the enthusiasm and support from the content creation, influencer and blogging community, we are not accepting incoming partnership or collaboration requests at this time. A member of our team or a reputable media agency working on our behalf will initiate contact directly should a potential partnership opportunity arise. We’re grateful for your interest in working with MAC Cosmetics and encourage you to stay connected with us through our social channels.

Regrettably, samples are not available for general distribution. Samples are available periodically during special offers and also at checkout when you are making an online purchase. If you are unsure about which products are right for you, we are happy to assist with expert recommendations and advice.

Chat Now with a MAC Cosmetics Online Consultant.

To learn about Estée Lauder Companies’ policies on animal testing, clean beauty, human rights, and more, visit our Viewpoints Page.

We are more than happy to help you place your online order. Reach out to our Customer Service Team by calling 0808 281 0230, and our experienced team will assist you if you are experiencing problems ordering online.

Absolutely, we're known for them! CLICK HERE to book, or for more information on our online and in-store makeup services. 15-minute express services are also available for walk ins in store.