FREQUENTLY ASKED QUESTIONS

Select a topic below.

1 HOW DO I FIND M·A·C PRODUCTS?

Go to our FIND STORES page to locate a M·A·C Cosmetics store near you. M·A·C Cosmetics are also available online at Selfridges.com, Houseoffraser.co.uk, Debenhams.com, Johnlewis.com and Brownthomas.com.

M·A·C Cosmetics takes great pride in producing the finest quality prestige makeup products. Consumers can be assured that by shopping at one of our authorised retail partners, they are purchasing genuine M·A·C products. Please CHAT LIVE with an Artist or call 0800 054 2999 if you have further questions.

2 HOW CAN I WORK FOR M·A·C?

We are always looking for bright, energetic individuals to represent us.

Positions in our corporate offices or corporate field positions can be found on our CAREERS page.

To enquire about positions available in our corporate offices and corporate field positions, please send a cover letter and CV to:

Group Personnel Department
M·A·C Cosmetics
One Fitzroy
6 Mortimer Street
London
W1T 3JJ

Your information will be reviewed by our Human Resources Department. Please understand that we can only respond if there is a position available that is suited to your qualifications. We wish you much success in your career pursuits and hope you will continue to visit us at M·A·C Cosmetics Online.

3 HOW DO I BECOME A M·A·C ARTIST?

To enquire about positions available at a M·A·C counter, please send a cover letter and CV to:

Group Personnel Department
M·A·C Cosmetics
One Fitzroy
6 Mortimer Street
London
W1T 3JJ

Your information will be reviewed by our Human Resources Department. Please understand that we can only respond if there is a position available that is suited to your qualifications. We wish you much success in your career pursuits and hope you will continue to visit us at M·A·C Cosmetics Online.

4 HOW CAN I BOOK A MAKEUP APPOINTMENT?

We'd love to do your makeup! M·A·C Cosmetics offers makeup consultations at all our M·A·C counter locations. Consultations offer you the opportunity to work with our professionally-trained M·A·C Artists. Go to our FIND STORES page to locate a M·A·C store near you.

5 HOW CAN I BOOK A BRIDAL OR PRIVATE APPOINTMENT?

M·A·C Cosmetics offers makeup consultations at all of our M·A·C counter locations. Consultations offer you the opportunity to work directly with our highly trained M·A·C Artists. Go to our FIND STORES page to locate a M·A·C store near you.

6 HOW DO I RECYCLE M·A·C PRODUCTS?

OUR BACK TO M·A·C PROGRAM

Because we share your commitment to the environment, M·A·C accepts returns of its primary packaging through the Back To M·A·C Program. By returning six (6) M·A·C primary packaging containers to a M·A·C counter or M·A·C Cosmetics Online, you will receive a free M·A·C lipstick of your choice as a thank you.

Since 100% of the selling price of VIVA GLAM Lipsticks and Lipglass is provided to organizations that help people living with HIV/AIDS, these are excluded from this program.

7 WHERE IS MY ORDER?

If you have a M·A·C Cosmetics Online Account, you can check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your M·A·C Cosmetics Online orders.

For questions regarding the status of your order, you may contact our customer service representatives at 0800 054 2999 or by email. Please include your order number with all enquiries.

8 CAN I RETURN OR EXCHANGE AN ITEM?

If for any reason you are not completely satisfied with your M·A·C purchase, simply return the unused portion and we will remit your account for the full amount of the purchase.

When returning any part of your order, please include the original packing slip, noting the items being returned.

Regrettably, delivery and handling fees are not refundable.

If you purchased your item at a store, please understand that each store has its own return policy. We're sorry, but returns for purchases made in a M·A·C store or partnered retail location may not be returned to M·A·C Cosmetics Online.

Delivery to:

M·A·C Cosmetics Online Returns
Constellation House
3 Kite's Croft Business Park
Warsash Road, Fareham, PO14 4FL

Please note that Gift Cards and eGift Cards cannot be returned or exchanged.

DO YOU SHIP INTERNATIONALLY?

maccosmetics.co.uk is unable to accept orders to be delivered to Southern Ireland, Channel Islands, Europe and ROW. We apologize for any inconvenience. We are however able to deliver to some of these addresses through our Mail Order service. Please call 0800 054 2676 to see if they deliver to your address.

10 HOW DO I CHANGE OR CANCEL MY ORDER?

For questions regarding your order, you may contact our customer service representatives at 0800 054 2999 or by email. Please include your order number with all enquiries.

11 I RECEIVED THE WRONG PRODUCT, CAN I RETURN IT?

If your online order is not as expected, contact us at 0800 054 2999 or by email for assistance.

12 MY ITEM ARRIVED DAMAGED. WHAT SHOULD I DO?

If you received damaged merchandise, please retain the box, packaging and all contents, and contact us as soon as possible at 0800 054 2999 for assistance.

Delivery to:

M·A·C Cosmetics Online Returns
Constellation House
3 Kite's Croft Business Park
Warsash Road, Fareham, PO14 4FL

13 WHY IS MY FAVOURITE PRODUCT DISCONTINUED? CAN I STILL PURCHASE IT?

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. CHAT LIVE with a M·A·C Artist, who will be happy to help find you a new favourite.

14 I CAN'T PLACE MY ORDER ONLINE, CAN I DO IT OVER THE PHONE?

If you are experiencing problems ordering online you can always call our advisors on 0800 054 2999 who will be able to assist you.

Alternatively you can place your order over the phone through MAC Mail Order on 0800 054 2676.

15 MY ORDER HAS NOT ARRIVED

If you believe your order is late and you have not yet received a card from the delivery company, you can track your order by clicking on the link of you despatch email. Alternatively you can call our Customer Services department on 0800 054 2999 and we will follow it up on your behalf.

However, before you call, please read your order confirmation email to check the delivery option you have chosen. Please also check what time you placed your order any orders placed after 12 noon will be classed as if they were placed the next day. If you have received a card from the delivery company it should have a telephone number that you can call to arrange an alternative delivery.

16 CAN'T FIND THE ANSWER YOU'RE LOOKING FOR?

Go to our email submission form, call us at 0800 054 2999.