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Contact Information
For issues related to your order, account, website, product availability or concerns, M·A·C stores or other general questions or comments. Your email will be answered within 24 hours. Email M·A·C.


Our Online M·A·C Advisors are available Monday through Friday from 12pm to 10pm and 4pm to 10pm Sunday. Live Chat.

Help with a technical issue? – Our Customer Services advisors are available for Live Chat 9am – 6pm Monday to Friday, 9am – 5pm Saturdays and 10am – 4pm on Sundays. Excluding public holidays.



Online Queries - If you have an enquiry regarding your maccosmetics.co.uk order please call our online customer services number: 0800 054 2999. 9am – 8pm Monday to Friday, 9am - 5pm Saturday and 10 – 4pm Sundays. Excluding public holidays.

MAC Store and Counter Queries - If you have a query regarding a store or a product bought in store please call our Consumer Care Centre: 0800 074 6905. Opening Hours 9am to 5pm Monday, Tuesday, Thursday and Friday and 9am to 5pm Wednesdays. Excluding public holidays.

General Queries - Including Marketing, PR and Artist Relations please call our main switchboard: 0870 034 6700. Opening Hours 9am to 6pm Monday to Thursday, and 9am to 4:30pm on Fridays. Excluding public holidays.

Mail Order - To place your order for MAC PRO/Mail Order over the phone, Exchange/Refunds enquires or tracking your order, please call MAC on 0800 054 6076. Opening hours 9am to 6pm Monday to Friday, and 9am to 5pm Saturday. Excluding public holidays.

Call MAC Pro

If you are a Pro customer within the United Kingdom and need help or would like to order by phone, call customer service on 0800 054 2676.