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Temporarily Out of Stock/Backordered Items
If an item is not available, it will be shown as out of stock on its product page, within the online shop. Unfortunately you cannot add out of stock items to your Shopping Bag. However the stock that we have available online may be different to the availability within stores. Please consult our store locator for your nearest stockist.
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Maximum Purchase Policy
We regret that we must limit orders to no more than four (4) units of any item with a maximum purchase of £500 per customer. If you have any questions please contact us at 0870 034 2999 or via Email and we will be happy to assist.
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Steps for Redeeming an Offer Code
1. Enter your Offer Code on the "Billing/Delivery" page
2. Offer codes are case sensitive and should be entered exactly as they appear.
When an Offer Code is accepted, the offer will be displayed in the "Order Review".
Important Notes: One (1) Offer Code may be used per order. Promotional offers and discounts may not be applied to the purchase of M·A·C Gift Cards or eGift Cards.
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Accepted Payment Methods
American Express
JCB
Maestro/Switch
Mastercard
Visa
Visa Debit
Visa Electron
Solo
You may also pay using PayPal
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We're Sorry, We Do Not Accept
Cheques
Postal Orders
Credit cards with billing addresses outside the U.K.
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Important information
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
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With a M·A·C Account, you can check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your M·A·C Cosmetics Online orders.
For orders delivered within the United Kingdom, when you click on our Order Status page, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is dispatched you can track the delivery status of your order online with our courier by clicking on "Dispatched" under the Order Status header.
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Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
Item(s) not available
Difficulty in processing payment information
Cannot deliver to
address provided
Duplicate order was placed
Cancelled due to a customer request
If your order is cancelled, you will receive an email to explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount. Please note as we generally dispatch orders within 1- 2 days, it may not be possible to cancel prior to dispatch. In this instance you would have to return your order once received in accordance with our Returns Policy.
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